Privacy Policy

Information we may collect

The information handled by an online casino can vary according to how a person uses the website, the account features they access and the checks that may be required. Smokace Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website or its services are used. We try to collect information that is relevant to the purpose for which it is needed.

Account and contact details

When a player registers or updates an account, we may handle details such as their name, date of birth, residential or contact information, login details, account preferences and communications with the site. We may also record information supplied when a player asks for help, reports a problem, makes a complaint or otherwise contacts customer support. Some details are needed to create and operate an account, while other details help us respond accurately and maintain a reliable record of account activity.

Verification and identity information

For age, identity, location, account security or anti-fraud checks, we may ask for verification information and supporting documents. This may include information shown on an identity document, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out by us or by service providers acting on our instructions. Verification information is handled for account protection, responsible operation of the service and compliance with applicable legal and regulatory requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment information may be processed through specialist payment providers. We may receive confirmation or limited payment details from those providers without necessarily receiving complete payment credentials. Transaction records help us provide account services, investigate disputed activity, detect unusual behaviour, prevent fraud and meet record-keeping obligations.

Device, usage and cookie data

When a person visits or uses the website, we may receive technical details such as an internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, access times, referring pages and information about interactions with the site. We may also use cookies and similar technologies to remember settings, support essential functions, understand how the website is used and help keep accounts and sessions secure.

Some information may be received from third parties, such as identity and verification services, payment providers, fraud prevention services, analytics providers or other service partners. Where this occurs, the information should be relevant to the service being provided or to a legitimate operational, security or legal purpose.

How we use information

Personal information may be used to provide, administer and improve Smokace Casino services. The exact use depends on the information involved and the context in which it was collected. We do not intend to use personal information in a way that is unrelated to the purposes described in this policy unless another purpose is explained at the time of collection or is otherwise permitted by applicable requirements.

• Creating, maintaining and administering player accounts.
• Processing account activity, deposits, withdrawals and other requested transactions.
• Carrying out age, identity, location, verification and account security checks.
• Detecting, preventing and investigating fraud, money laundering, collusion, abuse, unauthorised access and other suspicious or prohibited activity.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Sending service messages about accounts, transactions, security, changes to the website and other information necessary to provide the service.
• Understanding website use, testing features, fixing errors and improving performance, navigation and user experience.
• Managing responsible gambling and account protection processes where information is relevant to those processes.
• Meeting legal, regulatory, tax, accounting, auditing, court or law-enforcement requirements that apply to the operation of the service.
• Protecting the rights, property, safety and systems of Smokace Casino, its players and relevant service providers.

Marketing communications

Where permitted and where a player has provided the required permission, we may use contact details to send information about services, features or promotions. Marketing messages should include an available way to stop receiving further marketing communications. A player may also ask us to withdraw consent to marketing by contacting support@smokacecasino.wtf. Stopping marketing does not prevent the sending of important service, security or transaction messages that are necessary to manage an account.

Sharing information with service providers

Information may be shared with carefully selected providers where they help operate the website or perform a service. These providers may support payments, identity verification, fraud prevention, customer support, hosting, information security, analytics, communications, technical maintenance or legal and professional services. Providers should receive information relevant to their role and are expected to handle it securely and according to applicable obligations. Information may also be disclosed where necessary to meet a lawful request, protect safety, investigate suspected wrongdoing or enforce applicable terms.

Security, storage and retention

We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Depending on the type of information and the service involved, these measures may include access controls, authentication processes, monitoring, secure transmission, restricted staff access and procedures for handling security incidents. No website, online account or method of transmission can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords or verification codes.

Personal information may be stored or processed using systems operated by Smokace Casino or by service providers supporting the website. Those systems may be located in Australia or another country, depending on the services used and the technical arrangements in place. Where information is handled by another organisation, appropriate measures should be used to support confidentiality, security and compliance with relevant privacy obligations.

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling, reporting and business records. Some records must be kept for a period required by law even after an account is closed. This means closing an account or requesting deletion may not result in the immediate removal of every record. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Accuracy and account security

Players should provide accurate information and keep it up to date. Incorrect or incomplete details can affect verification, payments, account access and support. If account information changes, players should update it through the available account features or contact support. Players are responsible for taking reasonable steps to keep usernames, passwords, devices and email accounts secure. If a player believes an account has been accessed without permission, they should contact support promptly and take steps to secure the relevant account.

Young people and inappropriate use

The website is intended for people who are legally permitted to use online gambling services in their location. We may carry out age and identity checks to help prevent access by people who are not eligible to gamble. If we become aware that information has been provided by a person who is not eligible to use the service, we may take steps to restrict the account, investigate the circumstances and handle the information as required by applicable obligations.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, a player may have rights relating to personal information held by Smokace Casino. These rights are not always absolute and may be subject to identity checks, legal exemptions, security considerations, the rights of other people and records that must be retained. We will consider each request fairly and explain if a request cannot be completed in full.

• Access: request information about the personal data we hold about you and, where appropriate, a copy or explanation of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where another applicable ground for deletion applies. Deletion may be refused or delayed where records must be retained for legal, security, dispute or operational reasons.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@smokacecasino.wtf. You can also use an unsubscribe option where one is provided.
• Questions and complaints: ask how information is handled or raise a concern about the use of personal information.

How to make a data request

To exercise a data right, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@smokacecasino.wtf. Please describe your request clearly and include enough information for us to understand which account or information it concerns. We may ask for reasonable proof of identity or additional details before responding, because this helps prevent personal information from being disclosed to the wrong person. We may also need to contact you through an existing account channel to confirm the request.

We aim to respond within a reasonable period and may explain any steps needed to verify, assess or complete the request. If information has been shared with a service provider for a relevant purpose, we may need to coordinate with that provider. Some information may remain in secure backups or records until routine deletion processes occur, or may need to be preserved to meet legal and security requirements.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Smokace Casino may use essential cookies to support login sessions, security, navigation and core website functions. Other cookies may help remember preferences, understand traffic and improve website performance. Cookie availability and use can depend on the device, browser and settings selected by the player.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect how the website works, including account access or other essential features. Browser settings may also offer controls for clearing existing cookies and receiving a notice before new cookies are stored. This policy may be updated from time to time to reflect changes in the website, technology, services or privacy requirements. The updated version will apply when it is published on the website, unless a different commencement date is stated.